cl44 Privacy Policy
This policy describes in detail how your personal information is collected, stored, used, and protected on the cl44 platform.
cl44 is a safe and reliable online casino and betting platform for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities. This privacy policy ("Policy") will inform you of how cl44 manages your information and what rights you have. Please read this policy carefully before using any cl44 service.
Definitions and Applicability
In this policy, "personal information" refers to any information that can directly or indirectly identify you. "Platform" refers to the cl44 website, mobile version, and all related digital services.
This privacy policy applies to:
- All account holders registered on the cl44 platform.
- Any person browsing or visiting the platform.
- Any person who contacts cl44 via live chat, email, or any other means.
- Participants in our promotional activities.
If you are under 18 years of age, do not register or provide personal information on this platform without the permission of your parent or legal guardian. cl44 is for persons aged 21 and above only.
What Information We Collect
cl44 collects only the information that is necessary for providing and operating our services. We collect the following types of information:
a) Information Provided Directly
- Name, date of birth, and gender — at the time of account registration.
- Email address — for communication and account verification.
- Mobile number — for two-step verification and security.
- Address — for identity verification and the KYC process.
- National ID card or passport details — to confirm age and identity.
- Payment information — details for bKash, Nagad, Rocket, or bank accounts.
b) Automatically Collected Information
- IP address and browser type.
- Device information — operating system, screen size.
- Platform access time and session duration.
- Gaming and betting activity logs — to ensure fair play.
- Cookies and similar tracking technologies — to improve user experience.
Purpose of Data Use
cl44 uses your personal information only for the following lawful and clearly defined purposes:
Service Provision and Operations
We use your information to create and manage your account, complete the login process, process deposits and withdrawals, and manage bonuses and promotional offers.
Identity Verification and Compliance
We use your information to verify your age and identity, and to complete the KYC (Know Your Customer) process required for anti-money laundering (AML) and fraud prevention.
Customer Support
Information is used to enable our 24/7 live chat support team to resolve your issues. Records of support conversations may be retained for quality control purposes.
Technical Improvements and Security
- Monitoring platform security and addressing cyber threats.
- Identifying and resolving technical errors.
- Analyzing and improving user experience.
- Detecting unusual or suspicious activity.
Communication and Marketing
With your consent, cl44 may inform you about new bonuses, promotions, and platform updates via email. You can unsubscribe from these communications at any time.
Sharing Information with Third Parties
cl44 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Service Provider Partners
The minimum necessary information may be shared with trusted third-party service providers for delivering essential services such as payment processing (related to bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and customer support. These partners operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose information as part of a court order, a law enforcement investigation, or other legal processes. In such cases, we will provide only the information that is required.
Fraud Prevention
Information may be shared with industry-standard organizations or regulatory bodies for the prevention of money laundering, fraud, or other illegal activities.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the cl44 platform. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Analytical Cookies: For understanding user behavior and improving the platform.
- Preference Cookies: To remember your language, settings, and preferences.
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
Data Retention and Security
Retention Period
cl44 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Even after an account is closed, certain information may be retained for a defined period to meet legal or regulatory requirements.
Security Measures
We take industry-standard technical and organizational measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transmissions are secured.
- Encrypted database — sensitive information is stored in encrypted form.
- Access controls — only authorized personnel can access the information they need.
- Regular security audits and monitoring.
- Firewall and intrusion detection systems.
Your Rights
cl44 respects your rights regarding your information. You may exercise the following rights:
Right to Access
You may request to know what information cl44 holds about you and to receive a copy of it.
Right to Correction
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Some information can be updated directly from your account settings.
Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may not be deletable for legal or regulatory reasons.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, for example while a dispute about the accuracy of the information is ongoing.
Right to Withdraw Consent
Where information is being processed on the basis of your consent, you may withdraw that consent at any time. However, processing that took place before the withdrawal will remain valid.
To exercise these rights, contact us at [email protected] or use our 24/7 live chat support.
Children's Privacy
The cl44 platform is for persons aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided their information, we will immediately delete that information and close the associated account.
If you believe that a minor has created an account on this platform, please contact us immediately.
International Data Transfers
cl44 may use technology infrastructure in various countries to serve users in Bangladesh. In such cases, your information may be transferred internationally. For such transfers, we ensure that the receiving party maintains adequate security standards and handles your information in accordance with this privacy policy.
Policy Changes
cl44 may update this privacy policy from time to time. For any significant changes, we will notify you via email or through a notice on the platform.
Continued use of the platform after a policy change will indicate that you have accepted the revised policy. We therefore recommend reviewing this page regularly. The "Last updated" date at the top of the page will always reflect the date of the most recent revision.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer support team is always ready to answer all your questions.
We generally respond to every email on business days. For urgent matters, immediate assistance is available via live chat.
To learn more, visit our About Us page or find answers to frequently asked questions in the FAQ section. To learn about responsible gaming, visit our Responsible Gaming page.